Finding the correct size NovaGuard is as easy as 1 2 3!
WEIGHT
Obtain your dog's current weight.
DETERMINE YOUR SIZE
Use the Sizing Guide
Dogs come in all shapes and sizes. If the weight is on the line or overlaps, choose the SMALLER of the two. It is better for the NovaGuard to fit snugly on the head. Remember: Don't order too big as you "cannot size UP thinking you can then tighten DOWN"!
When it comes to NovaGuards - "SIZE MATTERS! SO WEIGH TWICE - ORDER ONCE!"
A good fit is critical for the NovaGuard to function correctly and to give your dog (or cat) the best chance of accepting it.
We are happy to give advice regarding the determination of correct sizes. Please complete the NovaGuard Sizing Help Form to the right on this page and send us your breed information and recommended pictures so we can assist and/or provide suggestions regarding your order. Thank you.
NOVAGUARD: IMPORTANT APPLICATION TIPS
Animals Want To Understand and we as pet owners know they do! We also are guilty of sometimes forgetting to explain something new to them and end up causing some preventable issues.
A Classic Example... And What You Need To Avoid:
HERE'S THE PROBLEM:
After surgery or during the initial fitting, the dog's first logical reaction is nonacceptance of something new. A dog that wakes up from anesthetic is in pain, and if the first time they are wearing the NovaGuard on their head is after surgery, they can easily think "This is to blame for my new pain - so if I tear it off, the pain will stop!"
They will probably have this same thought for a few days, especially when the dog also is blind and does not see what happens.
HERE'S THE ANSWER:
Before the first fitting, give your dog time and let them sniff and rub their face against it. Tell them why it is good!
Blind dogs: Remember that their instincts are quite heightened by something that would be new on their head. Always tell them what you're doing!
Praise them and tell them how smart they look.
And don't forget to give them their favorite treats as a reward for their cooperation!
IMPORTANT! When fitting the NovaGuard on your dog for the first time, make sure it is closed tight enough around the neck so the dog can not slip it off to the front! Remember - if he/she succeeds once, they will try it again and again...
NOTE: Detailed Sizing and Application Instructions are included in each order.
Important Fit and Assistance
We strongly recommend that the NovaGuard only be worn if it fits your dog correctly.
If needed, take several pictures with the NovaGuard on your dog: a front view and each side view while taking the pictures parallel (not up or down angles) and send them (as attachments) to info@protectivepetsolutions.com or fill out the Sizing Help Form located on the Sizing tab. We’re happy to help with fit and adjustment!
Cleaning
Clean with a wet cloth, mild liquid soap, rinse and dry well with a soft cloth. Do NOT soak it in a solution.
Surgery / Eye Medication
PREPARING FOR ELECTIVE SURGERY: It is optimal to have the NovaGuard ahead of time to let your dog see, sniff and apply, to get them used to it. So, after surgery, they will have reduced stress as they have learned to associate wearing it as a positive experience, including getting treats 😊!
NovaGuard Shipping
All orders are generally shipped via United States Postal Service. Based on the size of the order, buyers will have the choice of selecting Priority Express, Priority, or First Class mail.
Orders placed by 12:00 PM PST (Monday - Saturday) will be shipped the same day.
(USPS or UPS) Express Orders placed by 12:00 PM PST will be shipped the same day. NOTE: Depending on the part of the country you reside, USPS Priority Express service is 1 to 2 days. USPS does not guarantee overnight delivery to all destinations for express orders.
Orders placed on a Sunday, Holiday, or after the above cut-off times will be shipped out the next business day.
Tracking information is sent to the email address associated with your order once shipped.
NovaGuard Returns
At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please click on the SIZING tab for recommendations to having the NovaGuard fit comfortably and correctly.
You may return your NovaGuard within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in new/unused condition to receive a full refund of the purchase price (less shipping).
Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.
Protective Pet Solutions Attention: Returns 1420 East Roseville Parkway, Suite 140-161 Roseville, CA 95661
Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.
Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.
