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Animals Want To Understand and we as pet owners know they do! We also are guilty of sometimes forgetting to explain something new to them and end up causing some preventable issues.
A Classic Example... And What You Need To Avoid:
HERE'S THE PROBLEM:
HERE'S THE ANSWER:
IMPORTANT! When fitting the OptiVizor on your dog for the first time, make sure it is closed tight enough around the neck so the dog can not slip it off to the front! Remember - if he/she succeeds once, they will try it again and again...
At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please click on the SIZING tab for recommendations to having the OptiVizor fit comfortably and correctly.
You may return your OptiVizor(s) within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in new/unused condition to receive a full refund of the purchase price (less shipping). A 20% cleaning fee will be assessed for any accepted OptiVizor that is returned dirty. We suggest holding the OptiVizor up to the light as it is difficult to see the vizor's condition otherwise.
Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.
Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.
Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.