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FAQ's

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EquiVizor Fly Masks

We want you to be happy with your EquiVizor fly mask, so we offer a 14 day money back satisfaction guarantee that starts from the date you receive it even if the Mask is worn and used. If you are not satisfied, you can mail it back along with a copy of your invoice for a full product refund minus shipping. See your invoice for all return details.

The EquiVizor™ fly mask provides 95% UV Eye Protection due to the built in durable EVA lining that also keeps the mask up and Away from the Eyes.

The EquiVizor™ fly mask uses an industry first Safety Quick-Release Clip system. If your horse gets caught on an object, the clip will release or break if pulled hard enough. The clips not only help keep the mask on and in place but also provide more customized sizing. Replacement clips are available for a small fee on our website and each mask includes one extra clip.

As your Horse rubs on an objects, the mesh over the firm dark points will fray overtime. The fraying however, will not go through the very durable EVA lining, so your Horse’s Eyes will always be protected and the UV protection will NOT decrease. If you turn the fly mask over and look inside, you will see that even after they rub, it will not go through this important lining. With Traditional Fly Masks, the mesh will fray or tear as a horse rubs it on an object, then direct light is allowed in dramatically decreasing the UV% protection.

No, that is a great Medical feature and benefit of the 3 darted design of the EquiVizor. It sits above their Eyes similarly to how a Baseball cap fits us, keeping the mask Up and Away from the Eyes. The Darts are durable and don't easily collapse but on the small chance that it does, the Dart would collapse in on the forehead Not the Eyes. This feature also helps to decrease the risk of an Eye injury such as a scratch or even worse, a Corneal Ulcer. Horses being prey animals, often do not tolerate or accept traditional Fly masks. We believe it is because those masks lay straight down across the horses eyes and face but not the EquiVizor. Many Horses that wont keep a mask on, will with ours.

If the mesh is too close to their Eyes and is hitting the lashes, the mask is either too small or you have the ’Vizor’ portion adjusted too high bringing the mesh too close. Lengthen the strap behind the ears to drop the Vizor down and re-secure the strap. The Horse should see out of the mask like we do when wearing a baseball hat, right below the Vizor portion.

Everything is OK. First, new straps tend to be smoother which makes it easier to thread through
the clips. When you hold the clip perpendicular (90 degrees ) to the strap, the teeth are not engaged, and the strap moves freely. The teeth on the clip will lock in with the strap once the clip lies flat (parallel) and snug against your horse.

Recovery Vizors

No, it will not collapse on their Eyes even while rolling. This is such a great feature of this product!

Yes! The clear made of a 92% UV Tinted PVC material. The dark version is 90% UV Tinted with a
30% greater shade factor. The Recovery Vizor also comes with a matching Fly Mask jacket.

Yes. It can be worn 24/7 even in rain. The included fly mask jacket doesn’t need to be worn during non-insect season. The Vizor can crack when used in below freezing temperatures.

Clean the area and pat dry. Apply available wound care to avoid further sores.

For ongoing protection, we have found very good success in the use of a Facial Hood which provides great protection to the affected areas. Please email us for more information on the product.

Simply un-clip the throat and chin straps then lift the Vizor up like a Welder’s mask. Administer the medication, when done bring it back down and re-secure the clips.

Everything is normal. First, new straps tend to smoother which makes it easier to thread through the clips. When you hold the clip perpendicular (90¡) to the strap, the teeth are not engaged, and the strap moves freely. The teeth on the clip will lock in with the strap once the clip lies flat (parallel) and snug against your horse.

eVysors

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Solar Vizors

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OptiVizors

Yes, the OptiVizor helps protect a blind dog's eyes and face. As a reminder, Always tell a blind dog what you're are going to do! Remember their instincts are heightened by something that would be new on their head. You may also want to leave the length of OptiVizor snout a little longer so they can use it as "a bumper". It is very helpful for a blind dog because the ears are on the outside so it doesn't take that needed sense away.

Cold Weather: The OptiVizor material will stiffen in colder weather when not in use. Simply use a hair dryer or safely use warm water for a minute to soften and reshape prior to putting on your dog. The Vizor material is rated to withstand temperatures down to zero degrees Fahrenheit. 

OptiVizors should be hand washed with mild soap and water. Rinse thoroughly and dry. Do NOT leave the OptiVizor soaking in soapy water as the vizor will become cloudy.

Great Question! We recommend getting the OptiVizor ahead of any medical procedure if possible. This gives you and your dog time to let them see, sniff and apply it in order to get used to it. So after surgery, they will have reduced stress as they have learned to associate wearing it as a positive experience, including getting treats 😊! Have patience as they learn what the OptiVizor is about and that they are being good when wearing it. Giving them Praise, Patience and Treats will go along way to get them to accept it much more quickly!

NovaGuards

Many accept wearing it right away, but others may take several times to become accustom to wearing it. Before the first fitting, give them time to see and sniff it. Don't forget to give them their favorite treats as a reward for their cooperation! Looking at them through the open of the NovaGuard while giving them Praise and treats can help them accept it much quicker!

Dogs lacking enough fur and skin on their head may find relief by adding, only if necessary, a cushion type of trim to fit sticky back foam. This foam is included in your order and is most often not needed. Always check around the collar and the head rest daily for any areas of irritation.

Clean with a wet cloth, mild liquid soap, rinse and dry well with a soft cloth. You can also clean it with a foam window cleaner and a soft cloth.

If the NovaGuard is sliding forward too much or you have a very active dog, you can secure the colored collar to their collar or harness via double-sided Velcro straps, String, Shoe lace or Ribbon. Also, using the sticky back trim to fit foam on the headrest can help to prevent the small amount of sliding. This foam is included in your order and is only used if needed, majority of time it is not.

If the Novaguard™ is the right size, but the neck area rubs your pet, the edge can be carefully trimmed and expanded. File the cut edge then smooth or cover it with the included sticky back trim to fit foam. (Do NOT attempt to cut the Novaguard™ while it is on your dog!).

Generally, the end of the NovaGuard is 2-3 inches beyond the nose, or long enough to ensure sufficient wound/lick protection is maintained. Observe behaviors with it Not yet shortened at first. You can always trim it later, but cannot add it back!

Yes!  If your dog has a very broad head or neck, you may need to weave the cheek tabs back to the second or third slot (vs. fourth) to help ensure a proper fit. If you do need to change the position of the cheek tab, it is advised to use a piece ofduct type tape on the outside of the tab for added strength especially for large active dogs. The cheek tabs must be put through at least TWO of the existing slots and should always end on the OUTSIDE.

Always tell a blind dog what you're doing! Remember their instincts are heightened by something that would be new on their head. Ensure the size of their food and water bowls are smaller than the end of the NovaGuard. It may also be helpful to elevate the bowls, when needed up on a block, book etc.

Yes. It is always best to be prepared. It is optimal to have the NovaGuard  ahead of time to let your dog see, sniff and apply, to get them used to it. So after surgery, they will have reduced stress as they have learned to associate wearing it as a positive experience, including getting treats 😊!

Horse Hoofies

It is recommended not to leave Hoofies on for longer than 8-12 hours at a time. If you follow the included instructions, they will stick and stay on great!

Each set comes with four (4) Hoofies, one for each foot.

A sanding sponge (AKA Sanding Block) is an easy to use, light weight and flexible sponge that comes in varying degrees of abrasiveness. Just like sandpaper, you want to look for a medium to course grit for lightly sanding your horse's hooves. They are more flexible than rigid sanding blocks and can be rinsed and reused when you are finished. You can find them at almost any hardware store.

Touching the hoof wall after the Rubbing Alcohol dries will run the risk of you reapplying oils from your skin onto the hoof. This could cause the Hoofie to not adhere as well as it could.

Shipping

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