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Return Policy

Any product purchased not listed below shall be allowed return for product purchase (less shipping) refund within 14 days from date of delivery. Item must be in NEW/Unused condition in original packaging.

  • EquiVizor Fly Mask Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please make sure you accurately sized the product to have the EquiVizor Fly Mask fit comfortably and correctly.

    We offer a 14 day satisfaction money back guarantee of your EquiVizor Fly Mask, even if used, of the product purchase price, less shipping.

    Send the return, along with a copy of your email invoice/receipt, to the address below and allow 3 to 5 business days for processing once received. All Shipping charges are the responsibility of the buyer, unless a product was sent in error. You will receive a confirmation email once we have initiated your refund. If your purchase was made via credit card, please allow 5-10 business days for your credit card company to process on their end.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • Recovery Vizor Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please make sure you accurately sized the product to have the Recovery Vizor fit comfortably and correctly.

    • You may return your Recovery Vizor within 14 days from the date of delivery if you are not satisfied.
    • It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the purchase price (less shipping).

    Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • Solar Vizor Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please make sure you accurately sized the product to have the Solar Vizor fit comfortably and correctly.

    • We offer a 14 day satisfaction money back guarantee of your Solar Vizor Fly Mask, even if used, of the product purchase price, less shipping.

    Send the return, along with a copy of your email invoice/receipt, to the address below and allow 3 to 5 business days for processing once received. All Shipping charges are the responsibility of the buyer, unless a product was sent in error. You will receive a confirmation email once we have initiated your refund. If your purchase was made via credit card, please allow 5-10 business days for your credit card company to process on their end.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • OptiVizor Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please make sure you accurately sized the product to have the OptiVizor fit comfortably and correctly.

    You may return your OptiVizor(s) within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the purchase price (less shipping). A 20% cleaning fee will be assessed for any accepted OptiVizor that is returned dirty. We suggest holding the OptiVizor up to the light as it is difficult to see the vizor's condition otherwise.

    Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • NovaGuard Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received. Please make sure you accurately sized the product to have the NovaGuard fit comfortably and correctly.

    You may return your NovaGuard within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the purchase price (less shipping).

    Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • Horse Hoofies' Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received.

    You may return your Horse Hoofies within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the purchase price (less shipping).

    Send the return to the address below and allow 3 to 5 business days for processing once received. Original and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • HandsOn Gloves Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service. It is important to us that you are happy with the product you received.

    You may return your HandsOn Gloves within 14 days from the date of delivery if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the product purchase price (less shipping).

    Send the return to the address below and allow 3 to 5 business days for processing once received. Original (when applicable) and return shipping charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.


  • Multi-Purpose Helmet Returns

    At Protective Pet Solutions we take great pride in providing our customers with excellent customer service.

    A Multi-Purpose Helmets may be returned within 14 days from the date of delivery of your order if you are not satisfied. It must be returned, along with a copy of your email invoice/receipt, in NEW/Unused condition to receive a full refund of the purchase price (less shipping).

    Please send the return to the address below and allow 3 to 5 business days for processing once received. Original and Return Shipping Charges back to Protective Pet Solutions will be the responsibility of the buyer, unless a product was sent in error.

    Protective Pet Solutions Attention: Returns
    1420 East Roseville Parkway, Suite 140-161
    Roseville, CA 95661

    Protective Pet Solutions does not offer or process Exchanges. If you ordered an incorrect size, you would need to complete the return process listed above and place a new order for the size or product needed.

    Please email our Customer Service department at info@ProtectivePetSolutions.com should you have further questions on returning your product.